Job Details

** Branch Shop Manager**

**Job Category****:** Service **Requisition Number****:** BRANC01606 Showing 1 location **Job Details**

**Description**

Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Branch Shop Manager in Hayden, CO.

The Branch Shop Manager is responsible for the efficient and profitable operation of the service department; advising and making recommendations to the Branch Parts & Service Manager with respect to the best interests of the Company and wherever service department activities are involved and in a manner that reflects the companys vision of working as One Professional Team.

**Essential Functions:***Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.*

* The Branch Shop Manager is responsible for, within the limits of the authorized policy, procedures, programs and budget and has commensurate authority to accomplish the duties that follow:

* Consults with Branch Parts & Service Manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives

* Hires, trains and directs a working staff sufficient to efficiently perform the highest amount of service work and to meet the service programs as required by the company service department, making recommendations for status and/or salary adjustments through performance evaluations

* Maintains and advises the Branch Parts & Service Manager department employees status quo via employee evaluations

* Cooperates with service training manager; schedules shop servicemen for respective training classes and factory schools

* Supervises the operations of the branch service department in coordination with the Branch Parts & Service Manager

* Handles all incoming calls pertaining to service shop and information concerning customer inquiries regarding service work

* Communicates with customers by phone, personal field contact, or in store, with efforts to sell service

* Provides adequate reports as needed by the Branch Parts & Service Manager

* Initiates and closes all shop work orders as necessary and maintains any needed paperwork to work orders

* Works closely with Branch Parts & Service Manager in policy matters as pertains to the branch service operations

* Schedules service personnel for weekend, holiday and emergency service work

* Plans, formally and informally, long and short range, on equipment and facilities requirements; makes recommendations to the Branch Parts & Service Manager

* Consults with Branch Parts & Service Manager in reaching an agreement on annual service department budget requirements

* Maintains positive control on all house accounts and service accounts

* Conducts audits and follows correct procedures for expense accounts

* Audits and follows correct procedures in the procurement of service operation tools, supplies and tools

* Establishes and maintains close relationship with field and office personnel of Caterpillar in service related programs and problems

* Handles and executes warranties in the best interest of the company and works with the warranty specialist regarding special warranty situations

* Assists in factory field programs as required

* Maintains and executes good housekeeping and safety for the best possible image of the company

* Provides and maintains safety equipment as needed

* Other duties as assigned by manager

**Travel Requirements:**

* 1-25%

**Competencies:**

* Telephone Skills

* Safety Knowledge

* Reading/Writing Skills

* Reasoning Skills

* Organizational Skills

* Communication Skills

* Math Skills

* Product Knowledge

* Basic knowledge of Microsoft PowerPoint

* Intermediate knowledge of Microsoft Word and Excel

* Intermediate knowledge of DBS and ET/SIS/SIS Web/STW

**Work Environment:**

* Noise: Loud

* Indoors and Outdoors

**Physical Demands:**

* Walking

* Talking

* Sitting

* Use of Hands

* Hearing

* Squatting/Kneeling

* Ability to ascend/descend ladders, stairs, etc.

* Medium work that includes lifting and/or moving objects up to 32 pounds or more

**Required Education and Experience:**

* High School Diploma or GED

* Some college or trade school

* 8 years in a responsible position within the heavy equipment service industry

* 3-5 years administrative/clerical experience

* 5+ years customer service experience

* 1-3 years sales experience

* 3-5 years supervisory/management experience

* 5+ years technical or mechanical experience

**Additional Eligibility Requirements:**

* Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

**Pay Rate:** Starting at $61,959.98 annually

**Employee Benefits:** Wagner Equipment Co. provides the following benefits to all full-time employees

* Paid Time Off (PTO) Plan

* Company Paid Holidays

* Medical, dental, and vision insurance

* Life and AD&D Insurance

* 401K Savings Plan

* Tuition Reimbursement

* Employee Assistance Program (EAP)

**Other Duties:**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)