Job Details

Do you love helping people through difficult situations?

Then, don't miss your chance to join our Franchise as a new Office Receptionist-Dispatcher. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!

We're seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, flexible, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Provide excellent customer service
• Coordinate crew and job scheduling
• Receive general phone calls and greet visitors
• Receive and dispatch lead calls and job referrals
• Perform general administration duties
• Assist other departments, as needed
• Perform detailed and accurate data entry, including analyzing dispatch reports
• On-Call Rotation for after hours emergency dispatch
• Maintain internal and external communications
• Complete and review job file documentation for final upload and the audit process
• Manage Work-in-Progress (WIP) Board
• Prepare paperwork for Crew/Estimators, write estimates, and manage job files

Position Requirements

• 2+ year(s) of administrative or office-related experience preferred
• Customer service experience, quality assurance, and scheduling a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working four- 10hr shifts, 7:00 a.m.- 5:00 p.m., Monday through Thursday or Tuesday through Friday (subject to change of time, but not hours). This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs. Additionally there is an on-call schedule (about 1wk/month) to intake and dispatch emergency after hours calls.