Job Details

Work Site Location: Workforce Training Center
Work Schedule: Monday 7:15am - 4 pm, Tues. - Thurs. 10 am - 6:45 pm, Fri. 7:15 am - 2:45 pm

Excellent benefits, including retirement
15 vacation days per year
12 sick days per year
14 paid holidays
Tuition assistance

Starting pay range: $16.45 to $18.92

Job Summary: Under limited supervision this position responds to customer requests for information regarding classes at the Workforce Training Center and records the information into the computer for registration purposes by performing the following duties. Performs work independently evenings and Saturdays.

Job Description linked below; (some job boards may not include active links so please click Apply or go www.nic.edu/jobs to see full details);

Customer Service Representative II.docx

Minimum Qualifications Education and Experience: High school diploma or general education degree (GED); and a minimum of two years of full time, or four years of part time related experience and/or training is required.

Knowledge, Skills, and Abilities:
Excellent customer service and interpersonal skills
Excellent organizational, time management, and follow-up skills.
Ability to work effectively both independently and with a small team.
Ability to communicate effectively (oral and written).
Highly proficient phone skills with the ability to accommodate customer/student needs and enrollments over the phone
Ability to maintain and consistently demonstrate a positive attitude, high level of integrity and respect for others.
Proficient skills using Microsoft Office applications, especially Outlook, Word, PowerPoint, and Excel
Ability to operate standard office equipment including phone, fax, copier

Employment is contingent upon successful completion of background check

Application materials include; resume, cover letter

Advertised: May 03, 2024 Pacific Daylight Time
Applications close: May 17, 2024 11:55 PM Pacific Daylight Time